Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, try a cigarette.
Much like any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, having less online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. In the end, the problems with the shipping system were enough to really put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to prepare, as we were behind on many orders for the next half of the year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to understand how to better advertise and market our e cigarettes and vaporizer products to increase the interest in them.
We are happy to report that this quarter, we saw a dramatic upsurge in our sales. It appears that the majority of our customers are responding positively to your recent marketing efforts podsmall.com and that we are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we are unfortunately experiencing some unprecedented volume increases inside our customer service department. That is something we are going to have to address over the next half a year.
In addition to an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused some physical damage to our storefront. While our storefront was severely damaged, we’ve been able to operate it with a minimal level of service, while awaiting repairs to be completed. Unfortunately, this has forced us to extend the time of time that people are providing free expedited shipping for some orders.
Among the other areas we have seen an increase in recently is in the number of people calling our hotline and requesting service. In most instances they are reporting problems with either the product or their receipt. It’s unfortunate that lots of of these individuals do not realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we are receiving. It’s clear that we are currently experiencing an elevated number of calls and reports from our valued customers. Regardless of the inconvenience, we have been always glad to supply in-kind services such as a refund, replacement or money-back guarantee, so that you can ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced how much questions we receive in regards to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to cope with extended repair times. We regret to talk about, but it is the reality of running a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers may have. In addition to hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.